Warranty Policy

Effective Date: January 2, 2026
Applicable Region: Kuwait (Online Orders Only)

1. General Warranty Terms

Salala Store provides warranty coverage on eligible products as specified by the manufacturer or supplier.
Warranty terms may vary depending on the product category and brand.

2. Warranty Coverage

Warranty may cover:

Manufacturing defects
Functional failures under normal usage
Faults occurring during the warranty period

Warranty details (duration and coverage) will be mentioned:

On the product page
On the invoice
Or in the product packaging (if applicable)

3. Warranty Period

Warranty periods vary by product
Typical warranty duration ranges from 7 days to 12 months
Warranty period starts from the date of delivery

4. What Is Not Covered

Warranty does not cover:

Physical or accidental damage
Normal wear and tear
Damage due to misuse, negligence, or improper handling
Unauthorized repairs or modifications
Damage caused by power fluctuation, water, or fire
Consumable items unless stated otherwise

5. Warranty Claim Process

To make a warranty claim:

Contact Salala Store support
Provide:
- Order number
- Description of the issue
- Photos or videos (if applicable)
Follow instructions provided by our support team

📧 Email: support@salalastore.com

6. Inspection & Resolution

Products may be inspected by Salala Store or an authorized service center
Warranty resolution may include:
- Repair
- Replacement
- Refund (as per Refund Policy)
The final decision rests with Salala Store or the manufacturer

7. Warranty Service Location

Warranty service may be handled:
- Through authorized service centers
- By Salala Store support
Customers may be required to deliver the product to a service center in Kuwait

8. Shipping & Service Charges

Shipping charges for warranty service may apply unless covered by the warranty
Costs depend on product type and warranty terms

9. Limitation of Liability

Salala Store is not responsible for:

Indirect or consequential damages
Loss of data or business
Delays caused by service centers or suppliers

10. Policy Updates

This Warranty Policy may be updated at any time.
Changes will be posted on our website or within the App.

11. Contact Us

For warranty-related inquiries:

📧 Email: support@salalastore.com
🌐 Website: www.salalastore.com
📍 Service Area: Kuwait Only