Return Policy

Effective Date: January 2, 2026
Applicable Region: Kuwait (Online Orders Only)

1. General Policy

Salala Store accepts returns only under the conditions stated in this policy.
All purchases made through the Salala Store app or website are subject to this Return Policy.

2. Return Eligibility

You may request a return if:

You received a damaged product
You received a wrong product
The product is defective upon delivery
Items are missing from your order

📌 Return requests must be submitted within 24 hours of delivery.

3. Return Conditions

To be eligible for return:

Product must be unused
Product must be in original packaging
Tags, labels, and accessories must be intact
Proof of purchase (order ID) is required

4. Non-Returnable Items

Returns are not accepted for:

Change of mind
Items damaged due to customer misuse
Used or opened items (unless defective)
Perishable goods (if applicable)
Items marked non-returnable at purchase

5. Return Request Process

To initiate a return:

Contact us within 24 hours of delivery
Provide:
- Order number
- Reason for return
- Clear photos/videos (if applicable)

📧 Email: support@salalastore.com

6. Inspection & Approval

Returned items will be inspected upon receipt
Salala Store reserves the right to approve or reject return requests
If approved, refund or replacement will be processed accordingly

7. Return Pickup & Shipping

Return pickup will be arranged where applicable
Customers may be required to drop off items depending on location
Return shipping charges:
- Free for wrong/damaged items
- Chargeable for other approved cases

8. Replacement or Refund

Approved returns may be:
- Replaced with the same item (subject to availability)
- Refunded as per our Refund Policy
Refund processing time: 5–10 business days

9. Abuse Prevention

Salala Store reserves the right to:

Refuse repeated or suspicious return requests
Suspend accounts abusing the return policy

10. Policy Updates

This Return Policy may be updated at any time.
Changes will be posted in the App or on our website.

11. Contact Us

For return-related questions:

📧 Email: support@salalastore.com
🌐 Website: www.salalastore.com
📍 Service Area: Kuwait Only