Refund Policy
Effective Date: January 2, 2026
Applicable Region: Kuwait (Online Orders Only)
1. General Policy
Salala Store aims to ensure customer satisfaction. Refunds are provided only under the conditions outlined in this policy.
All purchases made through the Salala Store app or website are subject to this Refund Policy.
2. Eligibility for Refunds
You may be eligible for a refund if:
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You received a damaged product
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You received a wrong product
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The product is missing items
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The product is defective upon delivery
❗ Refund requests must be raised within 24 hours of delivery.
3. Non-Refundable Items
Refunds are not applicable for:
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Change of mind
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Incorrect item ordered by the customer
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Used, opened, or damaged products (unless defect reported)
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Perishable goods (if applicable)
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Items marked as non-refundable at the time of purchase
4. Refund Request Process
To request a refund:
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Contact our support team within 24 hours
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Provide:
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Order number
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Reason for refund
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Clear photos or videos (if applicable)
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📧 Email: support@salalastore.com
5. Inspection & Approval
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All refund requests are reviewed
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Approved refunds will be processed after inspection
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Salala Store reserves the right to approve or reject refund requests based on findings
6. Refund Method & Timeline
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Refunds will be issued to the original payment method
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Processing time:
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5–10 business days
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Bank processing times may vary
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7. Shipping & Delivery Charges
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Shipping fees are non-refundable
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In case of wrong or damaged delivery, shipping charges may be refunded at our discretion
8. Order Cancellation
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Orders can be canceled before dispatch
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Once shipped, orders cannot be canceled
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Canceled orders (before dispatch) are refunded fully
9. Abuse & Fraud Prevention
Salala Store reserves the right to:
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Deny refunds in cases of suspected abuse or fraud
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Block accounts misusing the refund policy
10. Policy Updates
This Refund Policy may be updated at any time. Changes will be posted within the App or on our website.
11. Contact Us
For refund-related inquiries:
📧 Email: support@salalastore.com
🌐 Website: www.salalastore.com
📍 Service Area: Kuwait Only