{"id":13840,"date":"2026-01-02T20:01:38","date_gmt":"2026-01-02T17:01:38","guid":{"rendered":"https:\/\/salalastores.com\/?page_id=13840"},"modified":"2026-01-02T20:01:38","modified_gmt":"2026-01-02T17:01:38","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/salalastores.com\/ar\/return-policy\/","title":{"rendered":"\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0625\u0631\u062c\u0627\u0639"},"content":{"rendered":"<p data-start=\"188\" data-end=\"276\"><strong data-start=\"188\" data-end=\"207\">Effective Date:<\/strong> January 2, 2026<br data-start=\"223\" data-end=\"226\" \/><strong data-start=\"226\" data-end=\"248\">Applicable Region:<\/strong> Kuwait (Online Orders Only)<\/p>\n<hr data-start=\"278\" data-end=\"281\" \/>\n<h2 data-start=\"283\" data-end=\"303\">1. General Policy<\/h2>\n<p data-start=\"305\" data-end=\"478\">Salala Store accepts returns only under the conditions stated in this policy.<br data-start=\"382\" data-end=\"385\" \/>All purchases made through the Salala Store app or website are subject to this Return Policy.<\/p>\n<hr data-start=\"480\" data-end=\"483\" \/>\n<h2 data-start=\"485\" data-end=\"509\">2. Return Eligibility<\/h2>\n<p data-start=\"511\" data-end=\"539\">You may request a return if:<\/p>\n<ul data-start=\"541\" data-end=\"697\">\n<li data-start=\"541\" data-end=\"577\">\n<p data-start=\"543\" data-end=\"577\">You received a <strong data-start=\"558\" data-end=\"577\">damaged product<\/strong><\/p>\n<\/li>\n<li data-start=\"578\" data-end=\"612\">\n<p data-start=\"580\" data-end=\"612\">You received a <strong data-start=\"595\" data-end=\"612\">wrong product<\/strong><\/p>\n<\/li>\n<li data-start=\"613\" data-end=\"657\">\n<p data-start=\"615\" data-end=\"657\">The product is <strong data-start=\"630\" data-end=\"657\">defective upon delivery<\/strong><\/p>\n<\/li>\n<li data-start=\"658\" data-end=\"697\">\n<p data-start=\"660\" data-end=\"697\">Items are <strong data-start=\"670\" data-end=\"697\">missing from your order<\/strong><\/p>\n<\/li>\n<\/ul>\n<p data-start=\"699\" data-end=\"768\">\ud83d\udccc Return requests must be submitted within <strong data-start=\"743\" data-end=\"767\">24 hours of delivery<\/strong>.<\/p>\n<hr data-start=\"770\" data-end=\"773\" \/>\n<h2 data-start=\"775\" data-end=\"798\">3. Return Conditions<\/h2>\n<p data-start=\"800\" data-end=\"826\">To be eligible for return:<\/p>\n<ul data-start=\"827\" data-end=\"989\">\n<li data-start=\"827\" data-end=\"855\">\n<p data-start=\"829\" data-end=\"855\">Product must be <strong data-start=\"845\" data-end=\"855\">unused<\/strong><\/p>\n<\/li>\n<li data-start=\"856\" data-end=\"899\">\n<p data-start=\"858\" data-end=\"899\">Product must be in <strong data-start=\"877\" data-end=\"899\">original packaging<\/strong><\/p>\n<\/li>\n<li data-start=\"900\" data-end=\"946\">\n<p data-start=\"902\" data-end=\"946\">Tags, labels, and accessories must be intact<\/p>\n<\/li>\n<li data-start=\"947\" data-end=\"989\">\n<p data-start=\"949\" data-end=\"989\">Proof of purchase (order ID) is required<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"991\" data-end=\"994\" \/>\n<h2 data-start=\"996\" data-end=\"1022\">4. Non-Returnable Items<\/h2>\n<p data-start=\"1024\" data-end=\"1057\">Returns are <strong data-start=\"1036\" data-end=\"1052\">not accepted<\/strong> for:<\/p>\n<ul data-start=\"1058\" data-end=\"1236\">\n<li data-start=\"1058\" data-end=\"1074\">\n<p data-start=\"1060\" data-end=\"1074\">Change of mind<\/p>\n<\/li>\n<li data-start=\"1075\" data-end=\"1113\">\n<p data-start=\"1077\" data-end=\"1113\">Items damaged due to customer misuse<\/p>\n<\/li>\n<li data-start=\"1114\" data-end=\"1155\">\n<p data-start=\"1116\" data-end=\"1155\">Used or opened items (unless defective)<\/p>\n<\/li>\n<li data-start=\"1156\" data-end=\"1190\">\n<p data-start=\"1158\" data-end=\"1190\">Perishable goods (if applicable)<\/p>\n<\/li>\n<li data-start=\"1191\" data-end=\"1236\">\n<p data-start=\"1193\" data-end=\"1236\">Items marked <strong data-start=\"1206\" data-end=\"1224\">non-returnable<\/strong> at purchase<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1238\" data-end=\"1241\" \/>\n<h2 data-start=\"1243\" data-end=\"1271\">5. Return Request Process<\/h2>\n<p data-start=\"1273\" data-end=\"1294\">To initiate a return:<\/p>\n<ol data-start=\"1295\" data-end=\"1434\">\n<li data-start=\"1295\" data-end=\"1340\">\n<p data-start=\"1298\" data-end=\"1340\">Contact us within <strong data-start=\"1316\" data-end=\"1328\">24 hours<\/strong> of delivery<\/p>\n<\/li>\n<li data-start=\"1341\" data-end=\"1434\">\n<p data-start=\"1344\" data-end=\"1352\">Provide:<\/p>\n<ul data-start=\"1356\" data-end=\"1434\">\n<li data-start=\"1356\" data-end=\"1370\">\n<p data-start=\"1358\" data-end=\"1370\">Order number<\/p>\n<\/li>\n<li data-start=\"1374\" data-end=\"1393\">\n<p data-start=\"1376\" data-end=\"1393\">Reason for return<\/p>\n<\/li>\n<li data-start=\"1397\" data-end=\"1434\">\n<p data-start=\"1399\" data-end=\"1434\">Clear photos\/videos (if applicable)<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p data-start=\"1436\" data-end=\"1473\">\ud83d\udce7 <strong data-start=\"1439\" data-end=\"1449\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1450\" data-end=\"1473\">support@salalastore.com<\/a><\/p>\n<hr data-start=\"1475\" data-end=\"1478\" \/>\n<h2 data-start=\"1480\" data-end=\"1507\">6. Inspection &amp; Approval<\/h2>\n<ul data-start=\"1509\" data-end=\"1698\">\n<li data-start=\"1509\" data-end=\"1556\">\n<p data-start=\"1511\" data-end=\"1556\">Returned items will be inspected upon receipt<\/p>\n<\/li>\n<li data-start=\"1557\" data-end=\"1631\">\n<p data-start=\"1559\" data-end=\"1631\">Salala Store reserves the right to <strong data-start=\"1594\" data-end=\"1615\">approve or reject<\/strong> return requests<\/p>\n<\/li>\n<li data-start=\"1632\" data-end=\"1698\">\n<p data-start=\"1634\" data-end=\"1698\">If approved, refund or replacement will be processed accordingly<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1700\" data-end=\"1703\" \/>\n<h2 data-start=\"1705\" data-end=\"1735\">7. Return Pickup &amp; Shipping<\/h2>\n<ul data-start=\"1737\" data-end=\"1962\">\n<li data-start=\"1737\" data-end=\"1786\">\n<p data-start=\"1739\" data-end=\"1786\">Return pickup will be arranged where applicable<\/p>\n<\/li>\n<li data-start=\"1787\" data-end=\"1854\">\n<p data-start=\"1789\" data-end=\"1854\">Customers may be required to drop off items depending on location<\/p>\n<\/li>\n<li data-start=\"1855\" data-end=\"1962\">\n<p data-start=\"1857\" data-end=\"1881\">Return shipping charges:<\/p>\n<ul data-start=\"1884\" data-end=\"1962\">\n<li data-start=\"1884\" data-end=\"1918\">\n<p data-start=\"1886\" data-end=\"1918\"><strong data-start=\"1886\" data-end=\"1894\">Free<\/strong> for wrong\/damaged items<\/p>\n<\/li>\n<li data-start=\"1921\" data-end=\"1962\">\n<p data-start=\"1923\" data-end=\"1962\"><strong data-start=\"1923\" data-end=\"1937\">Chargeable<\/strong> for other approved cases<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<hr data-start=\"1964\" data-end=\"1967\" \/>\n<h2 data-start=\"1969\" data-end=\"1996\">8. Replacement or Refund<\/h2>\n<ul data-start=\"1998\" data-end=\"2173\">\n<li data-start=\"1998\" data-end=\"2124\">\n<p data-start=\"2000\" data-end=\"2024\">Approved returns may be:<\/p>\n<ul data-start=\"2027\" data-end=\"2124\">\n<li data-start=\"2027\" data-end=\"2082\">\n<p data-start=\"2029\" data-end=\"2082\">Replaced with the same item (subject to availability)<\/p>\n<\/li>\n<li data-start=\"2085\" data-end=\"2124\">\n<p data-start=\"2087\" data-end=\"2124\">Refunded as per our <strong data-start=\"2107\" data-end=\"2124\">\u0633\u064a\u0627\u0633\u0629 \u0627\u0633\u062a\u0631\u062f\u0627\u062f<\/strong><\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"2125\" data-end=\"2173\">\n<p data-start=\"2127\" data-end=\"2173\">Refund processing time: <strong data-start=\"2151\" data-end=\"2173\">5\u201310 business days<\/strong><\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2175\" data-end=\"2178\" \/>\n<h2 data-start=\"2180\" data-end=\"2202\">9. Abuse Prevention<\/h2>\n<p data-start=\"2204\" data-end=\"2239\">Salala Store reserves the right to:<\/p>\n<ul data-start=\"2240\" data-end=\"2332\">\n<li data-start=\"2240\" data-end=\"2287\">\n<p data-start=\"2242\" data-end=\"2287\">Refuse repeated or suspicious return requests<\/p>\n<\/li>\n<li data-start=\"2288\" data-end=\"2332\">\n<p data-start=\"2290\" data-end=\"2332\">Suspend accounts abusing the return policy<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2334\" data-end=\"2337\" \/>\n<h2 data-start=\"2339\" data-end=\"2360\">10. Policy Updates<\/h2>\n<p data-start=\"2362\" data-end=\"2463\">This Return Policy may be updated at any time.<br data-start=\"2408\" data-end=\"2411\" \/>Changes will be posted in the App or on our website.<\/p>\n<hr data-start=\"2465\" data-end=\"2468\" \/>\n<h2 data-start=\"2470\" data-end=\"2487\">11. Contact Us<\/h2>\n<p data-start=\"2489\" data-end=\"2518\">For return-related questions:<\/p>\n<p data-start=\"2520\" data-end=\"2630\">\ud83d\udce7 <strong data-start=\"2523\" data-end=\"2533\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2534\" data-end=\"2557\">support@salalastore.com<\/a><br data-start=\"2557\" data-end=\"2560\" \/>\ud83c\udf10 <strong data-start=\"2563\" data-end=\"2575\">Website:<\/strong> <a class=\"decorated-link cursor-pointer\" target=\"_new\" rel=\"noopener\" data-start=\"2576\" data-end=\"2595\">www.salalastore.com<\/a><br data-start=\"2595\" data-end=\"2598\" \/>\ud83d\udccd <strong data-start=\"2601\" data-end=\"2618\">Service Area:<\/strong> Kuwait Only<\/p>","protected":false},"excerpt":{"rendered":"<p>Effective Date: January 2, 2026Applicable Region: Kuwait (Online Orders Only) 1. General Policy Salala Store accepts returns only under the conditions stated in this policy.All purchases made through the Salala Store app or website are subject to this Return Policy. 2. Return Eligibility You may request a return if: You received a damaged product You [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-13840","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/salalastores.com\/ar\/wp-json\/wp\/v2\/pages\/13840","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/salalastores.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/salalastores.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/salalastores.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/salalastores.com\/ar\/wp-json\/wp\/v2\/comments?post=13840"}],"version-history":[{"count":1,"href":"https:\/\/salalastores.com\/ar\/wp-json\/wp\/v2\/pages\/13840\/revisions"}],"predecessor-version":[{"id":13841,"href":"https:\/\/salalastores.com\/ar\/wp-json\/wp\/v2\/pages\/13840\/revisions\/13841"}],"wp:attachment":[{"href":"https:\/\/salalastores.com\/ar\/wp-json\/wp\/v2\/media?parent=13840"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}