{"id":13837,"date":"2026-01-02T19:59:33","date_gmt":"2026-01-02T16:59:33","guid":{"rendered":"https:\/\/salalastores.com\/?page_id=13837"},"modified":"2026-01-02T19:59:33","modified_gmt":"2026-01-02T16:59:33","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/salalastores.com\/ar\/refund-policy\/","title":{"rendered":"\u0633\u064a\u0627\u0633\u0629 \u0627\u0633\u062a\u0631\u062f\u0627\u062f"},"content":{"rendered":"<p data-start=\"192\" data-end=\"280\"><strong data-start=\"192\" data-end=\"211\">Effective Date:<\/strong> January 2, 2026<br data-start=\"227\" data-end=\"230\" \/><strong data-start=\"230\" data-end=\"252\">Applicable Region:<\/strong> Kuwait (Online Orders Only)<\/p>\n<hr data-start=\"282\" data-end=\"285\" \/>\n<h2 data-start=\"287\" data-end=\"307\">1. General Policy<\/h2>\n<p data-start=\"309\" data-end=\"431\">Salala Store aims to ensure customer satisfaction. Refunds are provided only under the conditions outlined in this policy.<\/p>\n<p data-start=\"433\" data-end=\"526\">All purchases made through the Salala Store app or website are subject to this Refund Policy.<\/p>\n<hr data-start=\"528\" data-end=\"531\" \/>\n<h2 data-start=\"533\" data-end=\"562\">2. Eligibility for Refunds<\/h2>\n<p data-start=\"564\" data-end=\"600\">You may be eligible for a refund if:<\/p>\n<ul data-start=\"602\" data-end=\"753\">\n<li data-start=\"602\" data-end=\"638\">\n<p data-start=\"604\" data-end=\"638\">You received a <strong data-start=\"619\" data-end=\"638\">damaged product<\/strong><\/p>\n<\/li>\n<li data-start=\"639\" data-end=\"673\">\n<p data-start=\"641\" data-end=\"673\">You received a <strong data-start=\"656\" data-end=\"673\">wrong product<\/strong><\/p>\n<\/li>\n<li data-start=\"674\" data-end=\"708\">\n<p data-start=\"676\" data-end=\"708\">The product is <strong data-start=\"691\" data-end=\"708\">missing items<\/strong><\/p>\n<\/li>\n<li data-start=\"709\" data-end=\"753\">\n<p data-start=\"711\" data-end=\"753\">The product is <strong data-start=\"726\" data-end=\"739\">defective<\/strong> upon delivery<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"755\" data-end=\"820\">\u2757 Refund requests must be raised within <strong data-start=\"795\" data-end=\"819\">24 hours of delivery<\/strong>.<\/p>\n<hr data-start=\"822\" data-end=\"825\" \/>\n<h2 data-start=\"827\" data-end=\"853\">3. Non-Refundable Items<\/h2>\n<p data-start=\"855\" data-end=\"890\">Refunds are <strong data-start=\"867\" data-end=\"885\">not applicable<\/strong> for:<\/p>\n<ul data-start=\"891\" data-end=\"1105\">\n<li data-start=\"891\" data-end=\"907\">\n<p data-start=\"893\" data-end=\"907\">Change of mind<\/p>\n<\/li>\n<li data-start=\"908\" data-end=\"948\">\n<p data-start=\"910\" data-end=\"948\">Incorrect item ordered by the customer<\/p>\n<\/li>\n<li data-start=\"949\" data-end=\"1009\">\n<p data-start=\"951\" data-end=\"1009\">Used, opened, or damaged products (unless defect reported)<\/p>\n<\/li>\n<li data-start=\"1010\" data-end=\"1044\">\n<p data-start=\"1012\" data-end=\"1044\">Perishable goods (if applicable)<\/p>\n<\/li>\n<li data-start=\"1045\" data-end=\"1105\">\n<p data-start=\"1047\" data-end=\"1105\">Items marked as <strong data-start=\"1063\" data-end=\"1081\">non-refundable<\/strong> at the time of purchase<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1107\" data-end=\"1110\" \/>\n<h2 data-start=\"1112\" data-end=\"1140\">4. Refund Request Process<\/h2>\n<p data-start=\"1142\" data-end=\"1162\">To request a refund:<\/p>\n<ol data-start=\"1163\" data-end=\"1307\">\n<li data-start=\"1163\" data-end=\"1210\">\n<p data-start=\"1166\" data-end=\"1210\">Contact our support team within <strong data-start=\"1198\" data-end=\"1210\">24 hours<\/strong><\/p>\n<\/li>\n<li data-start=\"1211\" data-end=\"1307\">\n<p data-start=\"1214\" data-end=\"1222\">Provide:<\/p>\n<ul data-start=\"1226\" data-end=\"1307\">\n<li data-start=\"1226\" data-end=\"1240\">\n<p data-start=\"1228\" data-end=\"1240\">Order number<\/p>\n<\/li>\n<li data-start=\"1244\" data-end=\"1263\">\n<p data-start=\"1246\" data-end=\"1263\">Reason for refund<\/p>\n<\/li>\n<li data-start=\"1267\" data-end=\"1307\">\n<p data-start=\"1269\" data-end=\"1307\">Clear photos or videos (if applicable)<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p data-start=\"1309\" data-end=\"1346\">\ud83d\udce7 <strong data-start=\"1312\" data-end=\"1322\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1323\" data-end=\"1346\">support@salalastore.com<\/a><\/p>\n<hr data-start=\"1348\" data-end=\"1351\" \/>\n<h2 data-start=\"1353\" data-end=\"1380\">5. Inspection &amp; Approval<\/h2>\n<ul data-start=\"1382\" data-end=\"1563\">\n<li data-start=\"1382\" data-end=\"1416\">\n<p data-start=\"1384\" data-end=\"1416\">All refund requests are reviewed<\/p>\n<\/li>\n<li data-start=\"1417\" data-end=\"1470\">\n<p data-start=\"1419\" data-end=\"1470\">Approved refunds will be processed after inspection<\/p>\n<\/li>\n<li data-start=\"1471\" data-end=\"1563\">\n<p data-start=\"1473\" data-end=\"1563\">Salala Store reserves the right to <strong data-start=\"1508\" data-end=\"1529\">approve or reject<\/strong> refund requests based on findings<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1565\" data-end=\"1568\" \/>\n<h2 data-start=\"1570\" data-end=\"1600\">6. Refund Method &amp; Timeline<\/h2>\n<ul data-start=\"1602\" data-end=\"1742\">\n<li data-start=\"1602\" data-end=\"1661\">\n<p data-start=\"1604\" data-end=\"1661\">Refunds will be issued to the <strong data-start=\"1634\" data-end=\"1661\">original payment method<\/strong><\/p>\n<\/li>\n<li data-start=\"1662\" data-end=\"1742\">\n<p data-start=\"1664\" data-end=\"1680\">Processing time:<\/p>\n<ul data-start=\"1683\" data-end=\"1742\">\n<li data-start=\"1683\" data-end=\"1707\">\n<p data-start=\"1685\" data-end=\"1707\"><strong data-start=\"1685\" data-end=\"1707\">5\u201310 business days<\/strong><\/p>\n<\/li>\n<li data-start=\"1710\" data-end=\"1742\">\n<p data-start=\"1712\" data-end=\"1742\">Bank processing times may vary<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<hr data-start=\"1744\" data-end=\"1747\" \/>\n<h2 data-start=\"1749\" data-end=\"1782\">7. Shipping &amp; Delivery Charges<\/h2>\n<ul data-start=\"1784\" data-end=\"1913\">\n<li data-start=\"1784\" data-end=\"1822\">\n<p data-start=\"1786\" data-end=\"1822\">Shipping fees are <strong data-start=\"1804\" data-end=\"1822\">non-refundable<\/strong><\/p>\n<\/li>\n<li data-start=\"1823\" data-end=\"1913\">\n<p data-start=\"1825\" data-end=\"1913\">In case of wrong or damaged delivery, shipping charges may be refunded at our discretion<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1915\" data-end=\"1918\" \/>\n<h2 data-start=\"1920\" data-end=\"1944\">8. Order Cancellation<\/h2>\n<ul data-start=\"1946\" data-end=\"2087\">\n<li data-start=\"1946\" data-end=\"1990\">\n<p data-start=\"1948\" data-end=\"1990\">Orders can be canceled <strong data-start=\"1971\" data-end=\"1990\">before dispatch<\/strong><\/p>\n<\/li>\n<li data-start=\"1991\" data-end=\"2032\">\n<p data-start=\"1993\" data-end=\"2032\">Once shipped, orders cannot be canceled<\/p>\n<\/li>\n<li data-start=\"2033\" data-end=\"2087\">\n<p data-start=\"2035\" data-end=\"2087\">Canceled orders (before dispatch) are refunded fully<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2089\" data-end=\"2092\" \/>\n<h2 data-start=\"2094\" data-end=\"2124\">9. Abuse &amp; Fraud Prevention<\/h2>\n<p data-start=\"2126\" data-end=\"2161\">Salala Store reserves the right to:<\/p>\n<ul data-start=\"2162\" data-end=\"2257\">\n<li data-start=\"2162\" data-end=\"2213\">\n<p data-start=\"2164\" data-end=\"2213\">Deny refunds in cases of suspected abuse or fraud<\/p>\n<\/li>\n<li data-start=\"2214\" data-end=\"2257\">\n<p data-start=\"2216\" data-end=\"2257\">Block accounts misusing the refund policy<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2259\" data-end=\"2262\" \/>\n<h2 data-start=\"2264\" data-end=\"2285\">10. Policy Updates<\/h2>\n<p data-start=\"2287\" data-end=\"2390\">This Refund Policy may be updated at any time. Changes will be posted within the App or on our website.<\/p>\n<hr data-start=\"2392\" data-end=\"2395\" \/>\n<h2 data-start=\"2397\" data-end=\"2414\">11. Contact Us<\/h2>\n<p data-start=\"2416\" data-end=\"2445\">For refund-related inquiries:<\/p>\n<p data-start=\"2447\" data-end=\"2557\">\ud83d\udce7 <strong data-start=\"2450\" data-end=\"2460\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2461\" data-end=\"2484\">support@salalastore.com<\/a><br data-start=\"2484\" data-end=\"2487\" \/>\ud83c\udf10 <strong data-start=\"2490\" data-end=\"2502\">Website:<\/strong> <a class=\"decorated-link cursor-pointer\" target=\"_new\" rel=\"noopener\" data-start=\"2503\" data-end=\"2522\">www.salalastore.com<\/a><br data-start=\"2522\" data-end=\"2525\" \/>\ud83d\udccd <strong data-start=\"2528\" data-end=\"2545\">Service Area:<\/strong> Kuwait Only<\/p>","protected":false},"excerpt":{"rendered":"<p>Effective Date: January 2, 2026Applicable Region: Kuwait (Online Orders Only) 1. General Policy Salala Store aims to ensure customer satisfaction. Refunds are provided only under the conditions outlined in this policy. All purchases made through the Salala Store app or website are subject to this Refund Policy. 2. Eligibility for Refunds You may be eligible [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-13837","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/salalastores.com\/ar\/wp-json\/wp\/v2\/pages\/13837","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/salalastores.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/salalastores.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/salalastores.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/salalastores.com\/ar\/wp-json\/wp\/v2\/comments?post=13837"}],"version-history":[{"count":1,"href":"https:\/\/salalastores.com\/ar\/wp-json\/wp\/v2\/pages\/13837\/revisions"}],"predecessor-version":[{"id":13838,"href":"https:\/\/salalastores.com\/ar\/wp-json\/wp\/v2\/pages\/13837\/revisions\/13838"}],"wp:attachment":[{"href":"https:\/\/salalastores.com\/ar\/wp-json\/wp\/v2\/media?parent=13837"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}