سياسة الضمان
Effective Date: January 2, 2026
Applicable Region: Kuwait (Online Orders Only)
1. General Warranty Terms
Salala Store provides warranty coverage on eligible products as specified by the manufacturer or supplier.
Warranty terms may vary depending on the product category and brand.
2. Warranty Coverage
Warranty may cover:
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Manufacturing defects
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Functional failures under normal usage
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Faults occurring during the warranty period
Warranty details (duration and coverage) will be mentioned:
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On the product page
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On the invoice
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Or in the product packaging (if applicable)
3. Warranty Period
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Warranty periods vary by product
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Typical warranty duration ranges from 7 days to 12 months
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Warranty period starts from the date of delivery
4. What Is Not Covered
Warranty does not cover:
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Physical or accidental damage
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Normal wear and tear
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Damage due to misuse, negligence, or improper handling
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Unauthorized repairs or modifications
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Damage caused by power fluctuation, water, or fire
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Consumable items unless stated otherwise
5. Warranty Claim Process
To make a warranty claim:
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Contact Salala Store support
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Provide:
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Order number
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Description of the issue
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Photos or videos (if applicable)
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Follow instructions provided by our support team
📧 Email: support@salalastore.com
6. Inspection & Resolution
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Products may be inspected by Salala Store or an authorized service center
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Warranty resolution may include:
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Repair
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Replacement
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Refund (as per Refund Policy)
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The final decision rests with Salala Store or the manufacturer
7. Warranty Service Location
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Warranty service may be handled:
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Through authorized service centers
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By Salala Store support
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Customers may be required to deliver the product to a service center in Kuwait
8. Shipping & Service Charges
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Shipping charges for warranty service may apply unless covered by the warranty
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Costs depend on product type and warranty terms
9. Limitation of Liability
Salala Store is not responsible for:
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Indirect or consequential damages
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Loss of data or business
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Delays caused by service centers or suppliers
10. Policy Updates
This Warranty Policy may be updated at any time.
Changes will be posted on our website or within the App.
11. Contact Us
For warranty-related inquiries:
📧 Email: support@salalastore.com
🌐 Website: www.salalastore.com
📍 Service Area: Kuwait Only