سياسة الإرجاع
Effective Date: January 2, 2026
Applicable Region: Kuwait (Online Orders Only)
1. General Policy
Salala Store accepts returns only under the conditions stated in this policy.
All purchases made through the Salala Store app or website are subject to this Return Policy.
2. Return Eligibility
You may request a return if:
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You received a damaged product
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You received a wrong product
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The product is defective upon delivery
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Items are missing from your order
📌 Return requests must be submitted within 24 hours of delivery.
3. Return Conditions
To be eligible for return:
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Product must be unused
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Product must be in original packaging
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Tags, labels, and accessories must be intact
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Proof of purchase (order ID) is required
4. Non-Returnable Items
Returns are not accepted for:
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Change of mind
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Items damaged due to customer misuse
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Used or opened items (unless defective)
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Perishable goods (if applicable)
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Items marked non-returnable at purchase
5. Return Request Process
To initiate a return:
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Contact us within 24 hours of delivery
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Provide:
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Order number
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Reason for return
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Clear photos/videos (if applicable)
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📧 Email: support@salalastore.com
6. Inspection & Approval
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Returned items will be inspected upon receipt
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Salala Store reserves the right to approve or reject return requests
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If approved, refund or replacement will be processed accordingly
7. Return Pickup & Shipping
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Return pickup will be arranged where applicable
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Customers may be required to drop off items depending on location
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Return shipping charges:
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Free for wrong/damaged items
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Chargeable for other approved cases
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8. Replacement or Refund
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Approved returns may be:
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Replaced with the same item (subject to availability)
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Refunded as per our سياسة استرداد
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Refund processing time: 5–10 business days
9. Abuse Prevention
Salala Store reserves the right to:
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Refuse repeated or suspicious return requests
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Suspend accounts abusing the return policy
10. Policy Updates
This Return Policy may be updated at any time.
Changes will be posted in the App or on our website.
11. Contact Us
For return-related questions:
📧 Email: support@salalastore.com
🌐 Website: www.salalastore.com
📍 Service Area: Kuwait Only