سياسة الشحن
Effective Date: January 2, 2026
Applicable Region: Kuwait (Online Orders Only)
1. Service Availability
Salala Store is an online-only store.
Currently, we deliver orders only within Kuwait.
Orders placed outside Kuwait will not be accepted or processed.
2. Shipping Areas
We deliver to:
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All major cities and regions within Kuwait
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Residential and commercial addresses
Delivery availability may depend on courier service coverage.
3. Shipping Methods
Orders are delivered through:
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Trusted local courier partners
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In-house delivery (where applicable)
Shipping method is selected automatically based on location and order type.
4. Delivery Time
Estimated delivery time:
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1–3 business days within Kuwait
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Delivery times may vary due to:
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Weather conditions
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Public holidays
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Remote locations
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High order volume
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Delivery timelines are estimates, not guarantees.
5. Shipping Charges
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Shipping charges (if applicable) are clearly shown at checkout
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Charges may vary based on:
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Location
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Order value
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Delivery type (standard / express)
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Any free shipping offers will be clearly mentioned in the App.
6. Order Processing Time
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Orders are processed within 24 hours after confirmation
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Orders placed on weekends or public holidays will be processed on the next working day
7. Order Tracking
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Tracking details will be shared via:
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SMS, email, or in-app notification (if available)
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If tracking is unavailable, customers may contact support for updates
8. Failed Delivery
Delivery may fail due to:
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Incorrect address
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Customer unavailable
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No response at delivery time
In such cases:
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The courier may attempt re-delivery
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Additional charges may apply
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Orders may be canceled if delivery fails repeatedly
9. Damaged or Missing Items
If you receive:
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Damaged items
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Wrong items
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Missing items
Please contact us within 24 hours of delivery with photos (if applicable).
10. Order Cancellation & Changes
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Orders can be canceled before dispatch only
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Once shipped, orders cannot be canceled or modified
For returns or refunds, please refer to our Return & Refund Policy.
11. Contact Us
For shipping-related questions:
📧 Email: support@salalastore.com
🌐 Website: www.salalastore.com
📍 Service Area: Kuwait Only